Delivered By Country Mutt Partners

The item you are looking at will be delivered directly from one of our partners. If you haven’t seen ‘Delivered by Country Mutt Partners’ on the product description then your order will be shipped by directly by us. As a small family business, we don’t hold stock of every item and instead have built strong relationships with our partners, allowing us to offer you a wider range of products for your Dogs while ensuring efficient reliable deliveries, along with our great customer service.

How does this affect me?

The item ordered will be shipped directly from one of our supply partners, in most instances this will be the same company as the product brand. If ordering multiple items they may arrive in different parcels and on different days, but don’t worry, we will keep you informed of when your items dispatch and send tracking details where applicable. Larger items, such as dog beds will typically require someone to sign for the parcel.

When will my item be delivered?

Orders processed by our partners are normally processed within one or two working days and typically sent next working day by courier however at busy periods there may be a short delay. If placing your order after 4pm your item will normally ship within 24-48 hours (excluding weekends), although during busy periods this may take longer. If placing your order at 10am your item may ship the same day, or the day after (excluding weekends again), during busy periods this may take longer. Please note there may be additional delays to this process if our partners warehouse is busy, such as at Christmas.

Will Postage cost me any more?

There are no other postage charges other than those shown at the checkout. There may be exceptional circumstances where despite our best efforts the shipping cost is different to that shown at the checkout but typically this is more likely to affect international orders (or outside UK Mainland) and if ordering larger items such as dog beds. If your order is affected we will contact you within two working days of placing your order and advise any additional shipping costs. All shipping costs are charged on a pass-through basis and not marked up.

Can I return/exchange my item?

These items are subject to our standard returns/exchange policy.  In most circumstances where an order has been delivered by our partners we will ask you to return your item directly to them where they will check it to ensure that it is in new condition and saleable. If they find any reason why it is no longer able to be put back into stock we have a partnership of complete trust with all suppliers and the refund will NOT be processed. We will offer to arrange to have the item returned to you at your own cost.