Thanks for shopping at Country Mutt.

By shopping with us we hope that you will be pleased with your purchases. We strive to ensure that we only supply the best quality products available. If for any reason these fall below your expectations and you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Returns should be sent to:

Country Mutt Ltd
Springfields
The Bourne
Hook Norton
Banbury
Oxon
OX15 5PB

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.